Refund Policy

Vintage Series LLC
Last Updated: 12/5/2025

This Refund and Return Policy constitutes a legally binding agreement between you, the customer or visitor, and Vintage Series LLC (“Vintage Series,” “we,” “us,” or “our”) regarding the return, exchange, and refund of products purchased through our website, vintageserieslens.com (the “Site”), or through any other services provided by Vintage Series LLC. By making a purchase or otherwise using our services, you agree to the terms outlined in this policy. If you do not agree with any aspect of this policy, you should not purchase or use our products or services.

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Returns and Refunds

Customers may request a return or refund within 14 calendar days of delivery, provided that the product is returned in its original condition, including all packaging, accessories, and documentation. Returns must be shipped using a trackable method, and the customer is responsible for any associated shipping costs unless otherwise indicated. Refunds will be issued to the original payment method after the returned product is received and inspected. Please allow up to 7–10 business days for the refund to appear in your account following processing.

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Exchanges

Exchanges are subject to product availability. If you wish to exchange a product, please contact us before sending a return. If the requested exchange is unavailable, we may offer store credit at our discretion.

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Non-Returnable Items

Products that have been damaged, misused, or altered beyond normal wear and tear are not eligible for returns or refunds. Vintage Series LLC reserves the right to refuse any return or refund request if the product shows signs of improper use, damage, or alteration after delivery.

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Damaged or Defective Items

If a product arrives damaged or defective, customers must notify us immediately at support@vintageserieslens.com with their order number and supporting photos. We will provide instructions for returning the item and may offer a replacement or refund. Vintage Series LLC is not responsible for damage resulting from improper handling, installation, or use after delivery.

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International Orders

Customers ordering from outside the United States are responsible for all customs duties, taxes, and return shipping costs. Vintage Series LLC is not responsible for delays or additional fees resulting from international shipping or customs procedures.

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Limitations of Liability

Vintage Series LLC provides products as-is and is not liable for any damage to cameras, equipment, or other property resulting from the use of our products. Customers assume full responsibility for ensuring compatibility, safe handling, and proper use of all products.

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Legal Jurisdiction and Customer Responsibility

This Refund and Return Policy is governed by the laws of the State of Wisconsin, United States. Customers are responsible for understanding and complying with any local laws or regulations regarding returns, refunds, or consumer rights in their respective jurisdictions. By purchasing from Vintage Series LLC, you acknowledge and accept that this policy may be subject to applicable legal requirements and that your agreement with this policy is binding.

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How to Initiate a Return or Refund

To request a return, exchange, or refund, contact us at support@vintageserieslens.com with your order number, date of purchase, and reason for the return. We will provide instructions for returning the product and processing your request.